Below is our official policy.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Cookie and tracking information is never shared with third parties unless it is something you have formally agreed too.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. We will never share your personal contact information with event partners or sponsors without you expressly asking us to do so. By participating in one or more of our events, or by signing up to be on any of our mailing lists, or by signing up to participate as a volunteer you are agreeing to share your information with Bike Monkey and only Bike Monkey. Simple.
We are unable to process refunds. However, for races we do allow transfers for an administrative fee as close as 7 days prior to an event.
Send requests to firstname.lastname@example.org.