Below is our official policy.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Bike Monkey does not use cookie tracking technology on our website to record information about you or the sites you've visited. We have stopped using Google Analytics to record our site traffic, and have instead switched to a privacy-centric non-cookie platform called Plausible. You may learn more about Plausible here.
We do use Cookie tracking information in our online store to help us understand how best to reach new audiences with our rad merchandise.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. We will never share your personal contact information with event partners or sponsors without you expressly asking us to do so. By participating in one or more of our events, or by signing up to be on any of our mailing lists, or by signing up to participate as a volunteer you are agreeing to share your information with Bike Monkey and only Bike Monkey. Simple.
We are unable to process refunds. However, for races we do allow transfers for an administrative fee as close as 7 days prior to an event.
Send requests to firstname.lastname@example.org.
Participants of Bike Monkey events can expect to be awarded in various age and gender categories that vary by event. In categories where the number of competitors present exceeds 30 entrants, we may choose to extend the podium depth to 5 competitors.
The basis for Bike Monkey’s women's athlete rule is to allow us to further our effort toward protecting fairness across the spectrum of women’s racing. We strive to promote access and inclusion, regardless of gender identity, while honoring the dedication and hard work of the elite female peloton.
This rule is subject to change. It is as follows: